Category: Business Relationships

End of year.

Facebook is concocting “Favorite Moments of 2016” videos for its users. Fun. Frivolous. 2 F-words I love. The easy ones. (more…)

There’s context, and there’s CONTEXT.

Granular HYPER-CONTEXT.

Context creates expectation AND anticipation in any conversation.  (more…)

I am happy for you. Powerful words, right?

And my two favorite variations:
I am so pleased for you (a bit more cautious).
I am thrilled for you (yes, over the top).
 (more…)

This is a different kind of Energy Boost. I think of it as the Thanksgiving Special.

It’s a milestone week for me, and I want to celebrate a little. With deep gratitude – to you, and to the many amazing colleagues and clients who got me here. (more…)

Shock. And shock. More shock.

A US president-elect who by most everyone’s moral compass engages in objectionable business practices, routinely resorts to offensive rhetoric, flaunts ignorance of complex issues, displays no signs of self-mastery. (more…)

There is a field of smile studies. Yes, there really is. This got my attention.

Most of us believe that smiling is a good thing, right?  Well, here’s what happens in a genuine smile. Think of it as a one-two punch. Or shall I say one-two muscle tug.  (more…)

A sliver of space.

I love that phrase and cannot take credit for it. It is a gift from my colleague Alli Polin. Do you make sure you have your slivers of space? Alli asked in a tweet a while back. I knew exactly what she was talking about. (more…)

Hi. How are you? A standard greeting. We utter it daily, many times over. A great social invitation, right? Well, it ought to be. Reality is a lot more complex.

How are you? This simple question creates instant social dilemmas.  (more…)

I spent four days in Chicago last month, hosting a leadership program. I enjoyed my group immensely. The energy was good.

That’s my language of choice. I’m a personal-energy-guy. I love “good energy.”  (more…)

It’s a bruising paradigm.

We expect a leader to have answers. The level of your leadership pay is commensurate with the expectation that you execute strategy and don’t make a mistake. An apology is a very public acknowledgment of having erred. (more…)