August 2017

I stand on the sidewalk in front of my house, chat with Sylvie, my gardener from Quebec. Sylvie tells me of the life challenges her teenage grand-daughter Jordana is facing. Sylvie ends with a sigh.

There’s a story behind every door, she says. Another sigh.

The slogan in the television ad for ancestry.com, the discover-your-roots  (more…)

It’s really so very simple.

You want to advance the discourse in a conversation? OFFER OPTIONS. Yes, simple. OFFERING OPTIONS works in every context, every relationship, over every hurdle.

If it is so simple, why don’t we do it all the time? (more…)

When I look at public leadership, the view is dismal.

I’m reminded of it as I flip through an old essay by Jay Cost in the Wall Street Journal, The Politics of Distrust (10/17/15). I am reminded of it as I watch political leaders pontificate in front of a camera. I listen, and I do a gut check. Can I trust you? (more…)

You know THAT person. We all do.

The smugness in his voice, the rock-arrogance in the way she stands, the smirk of condescension as they seem to lecture you, the fake niceness of their smile that you don’t buy for a second.

You feel yourself boil and rebel inside. Yes, THAT person. (more…)