July 2017

I have an open-door policy.

You heard a General Manager say it at a Town Hall meeting. You may have spoken those words yourself to a member of your team.

Come talk to me anytime.

Really? Like really? What does the GM actually mean when s/he says it?  (more…)

Consider the following exchange. I found it as I flipped through a back issue of Vanity Fair. A recorded chat between the great film director Mike Nichols and the actress Julia Roberts.

They are speaking with Vanity Fair about, among other things, curiosity. In this snippet Nichols and Roberts refer to their respective spouses, the television journalist Diane Sawyer and  (more…)

Friday at the counter of my favorite sushi bar in Ft. Lauderdale. Andy, the fellow sitting to my right, turns out to be the just-retired CEO of a well-known Fortune 500 recruitment firm.

Do you miss your work? I ask Andy

I hated the politics of my job. Andy answers circuitously. (more…)

Chances are, you know about “managing UP.” The art of influencing your mercurial, distracted, and perhaps occasionally unpredictable boss. If you have worked in the business world long enough, you have likely taken a class on this essential skill.

Hint: Know her priorities. Speak his language. Anticipate their needs. Be truthful and don’t BS them. Contract (more…)

It isn’t pretty.

Friday evening before 4th of July week-end. Chicago O’Hare Airport. Travelers in holiday-week-fever. And then my flight to Florida is delayed for 5 hours.

I won’t recount a war story. You have your own. But as I sit in the waiting area at Gate H-14 in Terminal 3 I marvel at the reactions of folks  (more…)